Nhân viên hỗ trợ khách hàng

Mô tả công việc

MÔ TẢ CÔNG VIỆC

• Assist guests with all inquiries, both hotel and non-hotel related
• Conduct effective shift briefings to ensure hotel activities and operational requirements are known
• Maintain detailed knowledge of the activities of the day and alert to any potential problems
• Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
• Other tasks assigned by manager/ supervisor

Yêu cầu

 

Required Skills:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Good writing skills
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, organizational and training abilities

Qualifications:

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience:

• 1-year experience in concierge or related discipline or an equivalent combination of education and experience.

Kỹ năng mềm

Phúc lợi

 

• Competitive salary and benefits package
• International training opportunities and career development
• Dynamic and international working environment
• Other benefits as per Hotel policies

Địa điểm làm việc

 168 Võ Nguyên Giáp, Phường Phước Mỹ, Quận Sơn Trà, Đà Nẵng

Ghi chú

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Thông tin liên hệ

Bộ phận tuyển dụng

Địa chỉ:

 168 Võ Nguyên Giáp, Phường Phước Mỹ, Quận Sơn Trà, Đà Nẵng

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Nhận hồ sơ bằng ngôn ngữ: Tiếng Việt

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