Nhân viên Lễ tân

Mô tả công việc

 

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Maintains cashier float and ensures accurate daily report of all money received
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest’s request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
• Other tasks assigned by manager

Yêu cầu

Required Skills:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Must speak fluent English. Other languages preferred.
• Proficient in the use of Microsoft Office and Front Office System

Qualifications:

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience:

• 1 year experience in guest / customer service, or an equivalent combination of education and experience.

Kỹ năng mềm

Kỹ năng giao tiếp

Phúc lợi

 

• Competitive salary and benefits package
• International training opportunities and career development
• Dynamic and international working environment
• Other benefits as per Hotel policies

Địa điểm làm việc

168 Võ Nguyên Giáp, Phường Phước Mỹ, Quận Sơn Trà, Đà Nẵng

Ghi chú

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Địa chỉ:

168 Võ Nguyên Giáp, Phường Phước Mỹ, Quận Sơn Trà, Đà Nẵng

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Nhận hồ sơ bằng ngôn ngữ: Tiếng Việt

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