Nhân viên tiếp đón Ẩm thực

Mô tả công việc

- Ensures the delivery of brand promise and provides exceptional guest service at all times.

- Provides excellent service to internal customers in other departments as appropriate.

- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

- Establishes a rapport with guests maintaining good customer relationships.

- Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

- Ensures that minimum brand standards have been implemented.

- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

- Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

- Maintains par stocks of all equipment and guest supplies as required.

- Sets up venue as per guest requirement.

- Checks/ tests all audio vision equipment prior to any function.

- Places all signage for functions at proper place/ location.

- Assists to handle any last minutes guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.

- Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.

- Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.

- Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.

- Fully conversant with all aspects of the Micros System.

- Computes bill and accepts payment as required.

- Performs the function of cashier as required.

- Verifies cash received ensuring only genuine money been collected.

- Verifies all credit cards presented by guest before to validity of the card.

- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

Yêu cầu

Able to converse in English

Able to perform shift work

Kỹ năng mềm

Phúc lợi

- Insurance

- Training & Development

- Accommodation - Hoiana Staff Village

- Annual leave

- Heath checkup

- Employee shuttle bus service

- Uniform

Địa điểm làm việc

Thôn Tây Sơn Tây, Xã Duy Hải, Huyện Duy Xuyên, Tỉnh Quảng Nam, Việt Nam

Ghi chú

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Thông tin liên hệ

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Địa chỉ:

Thôn Tây Sơn Tây, Xã Duy Hải, Huyện Duy Xuyên, Tỉnh Quảng Nam, Việt Nam

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Nhận hồ sơ bằng ngôn ngữ: Tiếng Việt

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